Global Service Group include mainly two entities:
The GIS team provides training sessions for our Subsidiaries and Distributors.
Once qualified, the service representative’s journey starts by joining a training session.
Online, or face-to-face at a Sebia facility, the service representative will follow traditional training courses and hands-on sessions, enabling trainees to be self-sufficient in managing device operations.
After their validation qualification, engineering documentation is available in a dedicated support website: Sebia Service Portal.
Sebia training facilities are also located in: Brazil, France (HQ), Singapore, United Arabs Emirates, USA.
Languages spoken: English, Spanish, French, Arabic, Thai, Korean.
End-user support is provided by each local subsidiaries/distributors service team, performing:
GIS team is collaborating with the local service teams on escalated cases and on daily specific operations.
GIS team is also involved in all complex installation of automation in project mode for coordination.
Webinars are organized on a regular basis with local referent on technical updates.
Worldwide service support is distributed among 5 geographic areas: APAC, Europe & Africa, LATAM, Middle East, USA.
The Knowledge Center team provides application training sessions for Subsidiaries and Distributors.
Training is required for the entire Sebia product line, specific for the different pathologies covered by our IVD tests.
The sessions are dedicated to application specialists to provide them with complete knowledge on instrument and reagent handling, as well as on result interpretation and troubleshooting.
Trainings sessions (in English) can be face-to face at Sebia facilities, or online.
At the end of the training courses, trainees are evaluated to check their skills. All the presentations used during the training sessions are available on the Sebia Service Portal, updated on a regular basis.
Languages spoken: English, Spanish, French, Russian, Arabic.
The Knowledge Center team is collaborating with the local subsidiaries/distributors application specialists when they are faced with the following: